About HKiPort eGate

“HKiPort eGate” facilitates operations of all stakeholders of the port community in the process of laden pickup and empty return at Kwai Chung terminals (including ACT, CHT, CT3, HIT & MTL).

“HKiPort eGate” covers the below roadside services with particular functions:
(1) eRO: eRO stands for electronic Release Order. eRO platform enables shipping lines to issue electronic container release instructions for consignees or their agents - including forwarders & trusted agents (consignee) - to collect import laden containers at container terminals.

Functions for:
Trucking Company
- Receive electronic release orders (eROs) from consignees without the need to obtain paper release orders;
- Directly assign jobs to tractors and truck drivers.

Truck Driver
- Receive eROs from trucking companies;
- Pick up laden containers/ return empty at terminals/ depots by showing eROs displayed on the app (in QR Code format) without holding paper release orders.

Consignee
- Forward eRO to trucking company;
- Forward eRO to another consignee.

Additional HKiPort eGate Information

Latest Version

5.3.1

Uploaded by

OnePort Limited

Requires Android

Android v14

Available on

Get HKiPort eGate on Google Play

Category

BUSINESS

HKiPort eGate FAQ

1. What is HKI Port eGate?

HKI Port eGate is a digital platform designed to streamline the entry and exit processes at HKI Port.

2. How can I register for HKI Port eGate?

You can register for HKI Port eGate through the official website or mobile app by providing your personal and vehicle details.

3. What documents do I need to use HKI Port eGate?

You will need a valid ID, vehicle registration, and relevant shipping documents.

4. Is HKI Port eGate available for all types of vehicles?

Yes, HKI Port eGate is available for all types of vehicles entering or exiting the port.

5. Are there any fees associated with HKI Port eGate?

There may be nominal fees for specific services within the eGate system, which will be clearly indicated during the process.

6. How can I check the status of my eGate application?

You can check the status of your application by logging into your account on the HKI Port eGate website or app.

7. What if I forget my password?

If you forget your password, you can reset it using the 'Forgot Password' option on the login page.

8. Can I make changes to my eGate application after submission?

Yes, you can update certain details in your application by logging into your account before it is processed.

9. Is customer support available for HKI Port eGate?

Yes, customer support is available through email and phone for any inquiries or issues you might face.

10. What are the operating hours of HKI Port eGate?

HKI Port eGate operates 24/7 for convenience, but specific services may have limited hours.

HKiPort eGate User Reviews

h
happy_user88
2024-08-21
2
0
The app is user-friendly and easy to navigate.
u
user123
2024-08-23
5
0
The eGate system has made my entry to the port so much easier!
s
skeptic_user
2024-08-24
2
0
I hope they continue improving the system for even better service.
t
traveler45
2024-09-01
1
0
I had some trouble registering, but customer support was very helpful.
c
cargo_expeditor
2024-09-02
5
0
I appreciate how fast the processing time is with HKI Port eGate.
l
logistics_guy
2024-09-12
3
0
Great platform! It's efficient and saves a lot of time.

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